Refund Policy

Regarding returns (refunds) and exchanges of ordered items

・Initial defects
- Damage caused during delivery (damage to protective packaging, etc. is not covered)
・Wrong product due to our mistake, etc.

If the above is found, we will exchange the product. Please contact us within 7 days after receiving the product.ourarttokyo@gmail.comPlease contact us.

In addition, when making an inquiry, please include the "order number" listed in the order confirmation email so that we can assist you smoothly.

When returning clothing, please send it to our partner company, Our Art Online Store, 705 Shimotakakura Nishi, Tsuyama City, Okayama Prefecture, 708-1123, Japan, cash on delivery.

*Please note that the shipping address for sneakers and sweaters will be different.ourarttokyo@gmail.comPlease contact us

Please note that we cannot accept returns (refunds) or exchanges for the following items:

・Products that have been used even once
・Products that have been soiled or damaged due to customer negligence
・Products that have been customized or repaired or cleaned by the customer
- There may be slight differences between the images on the page and the actual product (including color).
- Size exchanges at the customer's request
- Items that have a description on the product page that they cannot be returned or exchanged
・If the product packaging, instructions, etc. are defaced, damaged, lost or discarded