Refund Policy

Regarding returns (refunds) and exchanges of ordered products

・Initial failure
- Damage during delivery (damage to protective packaging is not covered)
・Wrong product due to our mistake, etc.

If the above is confirmed, we will exchange the product. Please contact us within 7 days of receiving the product.ourarttokyo@gmail.comPlease contact us.

In addition, when making an inquiry, please include the "order number" that was listed in the order confirmation email so that we can respond to you smoothly.

When returning clothing, please send it to our partner company, "paintory Co., Ltd. Customer Support Returns Department, 947-1 Kawabe, Tsuyama City, Okayama Prefecture, 708-0842, Japan," with postage due.

*Please note that the shipping address for short-sleeved shirts, boxer T-shirts, sneakers, and sweaters will be different.ourarttokyo@gmail.comPlease contact us at

Please note that we cannot accept returns (refunds) or exchanges for the following items:

・Products that have been used even once
・Products that have been soiled or damaged due to customer negligence
・Products that have been customized by the customer, or repaired or cleaned
- There may be slight differences between the image on the page and the actual product (including color).
- Size exchanges due to customer convenience
- Items that have a statement on the product page that they cannot be returned or exchanged
・If the product packaging, instructions, etc. are soiled, damaged, lost or discarded