terms of service

By using the services (hereinafter referred to as the "Services") provided on this website by OUR ART (hereinafter referred to as the "Company"), you agree to all the rules and conditions set out in the site-wide Web Terms of Use and these Online Store Terms (hereinafter referred to as the "Store Terms"). Please read them carefully.

About orders

Some products may have quantity restrictions. If you order more than the specified quantity, the entire order may be invalidated.

Formation of the contract

When you place an order, the contract will be concluded when we send you an "Order Completed" email.

Non-formation of contract

When accepting an order from a customer, we reserve the right to refuse the order if any of the following applies:

・If it is discovered that the customer has violated the terms and conditions in the past
・If it is discovered that the order contains false information, errors (especially in the delivery address, etc.) or omissions.
・If we determine that the performance of obligations owed to you is uncertain.
・If the Company determines that the customer is engaging in or is likely to engage in any activity that significantly damages the Company's profits, such as fraudulent trading (reselling for profit).
- If there is an error in the information (especially the price or quantity) displayed on this website by our company.
If a defect is found in the product
・If the product is sold out and cannot be procured
・If the Company does not have the means to deliver the product to the delivery destination.
・If the customer engages in any of the prohibited acts listed below.

Prohibitions

The following actions are prohibited when using the online store.

・Making orders or inquiries using false information
・Orders for the purpose of resale or profit

About our partner companies

We manufacture and deliver products through our partner companies.

We have entrusted this to.


Product sold out

There may be cases where we are unable to deliver the product you want if it is sold out. In such cases, we will contact you by email. Please be careful not to opt out of receiving emails.

Cancelling an order

We do not accept cancellations of products due to customer convenience.

Credit card payments

Credit card usage is based on the membership terms and conditions of each company with which you have a contract. If you have any questions regarding usage, we are unable to answer them here as they involve personal information. We apologize for the inconvenience, but please contact your credit card company directly.

Invoice amount

Product price (tax included) + shipping fee (tax included).

About delivery methods and shipping fees

Delivery will be made by our partner company, paintory Inc., through a delivery company.
Shipping costs are 770 yen within Japan and 4,000 yen overseas.

*You may be required to pay customs duties and consumption tax upon receiving the item.

Absence/refusal to receive

If you are absent for an extended period of time due to personal reasons, or if you refuse or decline to accept the package, the package will be temporarily returned to our company.

*In this case, you may be charged the shipping fees for retrieving the item and for re-shipping it.

About shipping

It may take some time to manufacture and ship your product during the summer holidays, winter holidays, New Year's holidays, etc. Delivery times may also be slightly delayed due to the convenience of the delivery company, such as consecutive holidays, mid-year gift and year-end gift seasons, etc. Arrival of your product may be delayed due to weather, traffic conditions, region, etc.

Returning and exchanging ordered items

・Initial failure
- Damage during delivery (damage to protective packaging is not covered)
・Wrong product due to our mistake, etc.

If the above is confirmed, we will handle the matter by exchanging or returning the product. When contacting us, please include the "order number" listed in the order confirmation email so that we can handle the matter smoothly.

Please note that we cannot accept returns (refunds) or exchanges for the following items:

・Products that have been used even once
・Products that have been soiled or damaged due to customer negligence
・Products that have been customized by the customer, or repaired or cleaned
- There may be slight differences between the image on the page and the actual product (including color).
- Size exchanges due to customer convenience
- Items that have a statement on the product page that they cannot be returned or exchanged
・If the product packaging, instructions, etc. are soiled, damaged, lost or discarded

Applicable Law and Disputes

The rights and obligations of you and our company under these Terms, as well as all actions under these Terms, shall be construed and applied in accordance with the laws of Japan (excluding the application of foreign laws such as conflicts of international law), and shall be fully established and fully effective as a contract within Japan, and you hereby acknowledge this. If any issues arise that cannot be resolved under these Terms, our company and you shall negotiate in good faith to resolve the issue. If litigation becomes necessary between our company and you regarding the use of the Store, the Tokyo District Court shall be the exclusive court of first instance.

Other legal provisions

We may change or discontinue the operation or format of this Site or its Content, in whole or in part, at any time, for any reason, without notice. We may also terminate or restrict your use of this Site at any time, for any reason, without notice. Our failure to enforce any provision of these Terms or to respond to a breach by you or any other party does not waive our right to subsequently enforce any provision or condition of these Terms or to take action with respect to similar breaches. If any provision of these Terms is invalid or unenforceable under applicable law, all remaining provisions will remain valid and enforceable. The invalid or unenforceable provision will be replaced with a valid, enforceable provision that most closely matches the intent of the original provision.

inquiry

We only accept inquiries about our online store via email. Depending on the content of your inquiry, it may take some time for us to respond.

For inquiries regarding the online store, please contact ourarttokyo@gmail.com